PRIVACY POLICY

• We collect personal and activity data, which may be linked.

  
  

• We use technologies like unique device identifiers to identify your device so we can deliver a better experience.

  
  

• We may collect personally identifiable information that you provide to us, such as your name, address, phone number and email address.

  
  

• Our systems may associate this personal information with your activities in the course of providing service to you (such as pages you view or things you click on or search for).

  
  

• We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can remove the information.

  
  

• We may collect but do not share your location history.

  
  

• To customize our service for you, we may collect and store your precise geographic location as part of your user profile. This helps us provide Specific address results based on your current location. This data generally is not shared with others. We may ask for your consent on your first use of the service.

  
  

• You can request to see your personal data.

  
  

• You can email to request any personally identifiable information we have stored, such as your name, email, address or phone number.

  
  

• We keep personal data until you delete it.

  
  

• We remove personally identifiable information (such as your name, address, email or phone number) and other preferences associated with your account after you delete your account. We may retain other data indefinitely.

  
  

• We don’t share your personal data with other companies.

  
  

• We generally do not share personally identifiable information (such as name, address, email or phone) with other companies.

  
  

• You can ask privacy questions.

  
  

• If you have any questions or concerns about our privacy policies, please contact us.

  
  

• Our phone number can be found on the main page of the application.

  
  

• We take steps to protect personal information

  
  

• We take reasonable steps to secure your personally identifiable information against unauthorized access or disclosure. We encrypt transmission of data on pages where you provide payment information. However, no security or encryption method can be guaranteed to protect information from hackers or human error.

  
  

• Information we collect may be stored or processed on computers located in any country where we do business.

  
  

• Where we offer the facility to pay for services through the application we utilise Sagepay as a gateway.

  
  

• Sagepay are PCI Level 1 compliant and their own security policy can be viewed at the following url:

  
  

• http://www.sagepay.com/security_policy

  
  

• Special situations may require disclosure of your data.

  
  

• To operate the service, we also may make identifiable and anonymous information available to third parties in these limited circumstances:

  
  
  1. with your express consent,
  
  
  2. when we have a good faith belief it is required by law,
  
  
  3. when we have a good faith belief it is necessary to protect our rights or property, or
  
  
  4. to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets. Your consent will not be   required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so. You can   review more privacy-related information.
  
  

• Our privacy policy may change from time to time. If we make any material changes to our policies, we will place a prominent notice on our website or application. If the change materially affects registered users, we will send a notice to you by email, push notification or text.

  
  

• Our niche is “Happy Captain means Happy Customer”. We always strive for our captains and are always available for their help.


• Our vision is “Best from the Rest”. We always strive to provide the best services in the operating area for captains and customers as well.


• Our Working model circulates around our core values I.e. QUALITY CUSTOMER CARE PROMISE


• We treat our captains in the same way as we treat our customers according to our core value “CARE”


• We are transparent rather than other companies, our rate card is shown in the captain application where the captain can see his vehicle’s rates. If captains seem any issue with the rate card, they can contact us any time through our24/7 available in-app support chat.


• We provide our captain dead mileage charges for faraway pickup. We didn’t pay 8 or 10pkr for faraway, we pay faraway pickup charges the same as its vehicles per km charges.


• We are charging a 0% commission on earning of our captains. And we will always keep our captain’s good in mind in the time of making company commission policy.


• We expect professional behaviour of captain always with customers. If the customer has any issue during the ride, the captain should behave professionally and should not argue. The Captain should ask customer to contact us through in-app support chat. The issue will be sorted on first priority.


• We have a 24/7 available helpline and in-App support chat. The purpose of the helpline and support chat is to assist our captains. Captains can contact us through our 24/7 available helpline, Chat support, or E-mail support.


• Our fares are calculated according to the rate card available in Application menu. Our application map is integrated with google maps and rates are charged according to the total distance travelled and waiting time if any.


• If Captain faces any issue in ride fare calculation, we expect that our captain will not overcharge or argue with customer. Captain will contact us through support chat or helpline about fare issue. His issue will be properly reviewed and if the fare was calculated wrong, the company will compensate the captain.


• The captain is responsible for his own and the vehicle safety. The company always allows our captains to take safety precautions as the first priority. If the captain feels insecure during any ride, then he can cancel the ride and contact us through support chat and report this matter to us in detail.


• Our model does not rely on Online Time bonuses or any other bonuses. We keep launching different bonuses from time to time to appreciate our captains but we do not rely on the bonus structures. We are working to improve per ride earning of the captain than bonuses. We provide referral bonuses, far away pickup charges which improves our captains earning.


• We do not expect fraudulent rides or activities from our captains. If any captain does fraudulent activity, it will be a disappointment for us and the captain will not be able to work with us in the future because we always operate according to our core value “QUALITY”.


• In case of abusive behaviour, physical or verbal assault, harassment, we will not keep registration of captain as per our core value “CARE”.


• Any kind of subsidy I.e., pickup charges, cancellation charges, the discounted price will be credited to your wallet the next day before 12pm. The wallet balance showing in your application can be requested for cash out when wallet balance exceeds 1000pkr.


• The captain needs to contact us through support chat for wallet cash out. Our representative will take necessary details like banking details or payment mode and wallet amount will be delivered within 2-3 working days.


• We are offering referral bonuses to our captains on referral of captains and customers as well. Our captain can easily earn extra through our referral bonuses which will be credited to the captain’s wallet balance.