TOP FAQS

You can make bookings using our Mobile App, on our website or simply give us a call on 051 885 0000

This depends on the airport you are travelling into so be sure to check your email confirmation or SMS for your specific pick up point or call us at 051 885 0000.

Shortly before the journey time, we will send you an SMS with the driver’s details including the make and model of the car and the driver’s contact number. You will then be able to track your driver through the app to see the driver’s estimated time of arrival and if you don’t receive any details then you can call us at 051 885 0000

If you haven’t received the message for booking details and want an update on your booking; you can call us our contact center on 051 885 0000.

If you think you’ve lost an item in one of our vehicle, you can select any option for your recovery.

  1.  Fill out this form with a description of your items and contact details.
  2. Text us at  with your booking details.
  3.  Inbox us at our Facebook page: www.facebook.com/cabcalltaxi
  4. Email us at: support@cabcall.taxi for any query.

A member of the team will be in touch to provide an update. You can also contact the driver shortly after the booking to attempt to arrange to collect the item where possible.

If your driver has been on the way to you when you cancel the booking or after booking you want to cancel your booking call us at 051 885 0000  to cancel your booking. We won’t charge you a cancellation fee.

This is all dependent on the size of the car and how many passengers are travelling. Find out more about the car details.

You can easily get a receipt; click here  to submit a form with your details to get receipt.

AIRPORTS

This is all dependent on the size of the car and how many passengers are travelling

If you provide us with your flight number at the time of booking then this allows for us to monitor the relevant flight and alter the collection time accordingly to ensure that we meet you when your flight lands. If you wish to add a delay time to your booking to ensure you are picked up later then you can do at the time of booking.

If you provide us with your flight number at the time of booking then we will be able to track the flight and adjust the pickup time in case of any delays.

This depends on the airport you are travelling into so be sure to check your email confirmation or SMS for your specific pick up point.

No, we only charge for the parking.

Our driver will be charged a parking fee when exiting the airport and as this fee cannot be predetermined as it can vary depending on the length of stay, we apply this charge after the booking has been completed.

If you provide us with the flight number at the time of the booking then we will be aware of this cancellation and therefore will cancel the booking. Should you need to make an alternative booking for a different date or time then you can contact us at 051 885 0000 or Email us at: support@cabcall.taxi for any query.

This is all dependent on the size of the car and how many passengers are travelling. 

This depends on the airport you are travelling into so be sure to check your email confirmation or SMS for your specific pick up point.

BOOKINGS

You can get an instant quote on the app or web by inputting all of the booking details before confirming the booking or you can contact our 24/7 Contact Center on 

051 885 0000 who will be more than happy to assist you.

The easiest way to amend a booking is by logging in to your profile via the web or app. Otherwise you can simply make a call at 051 885 0000 for any amendments.

You will receive an SMS to confirm the driver’s arrival. This SMS contain all details regarding driver and booking time.

We advise that the full address is provided for a booking to be made as the price is reflective of the full post code. If the full address is not provided at this stage then we will not be able to provide an accurate quote for the journey. It also assists your driver to enable a seamless journey.

Once a driver has been allocated to the booking you will be sent an SMS with the drivers’ contact details, including the make and model of the car and the driver’s contact number.

We accept both cash and card payments beside this we offer account booking too.

Depending on availability we can offer ‘as directed’ services which allow you to keep a driver for a specified period of time and direct them to each destination.Please call our Customer Service Centre on 051 885 0000 to confirm.

You can track your driver from the SMS sent to you when your driver is on their way. You can call or text your driver directly, however please bear in mind that he may be driving at the time. If you haven’t received this message and want an update on your booking you can call our Customer Service Centre on 051 885 0000.

All of our journeys are estimates only so please allow extra time should you need it.

In this case you can contact your driver direct using their mobile number provided in the SMS message or call our Customer Service Centre on 051 885 0000 to explain what changes need to be made.

During public events there are many occasions when road closures and restrictions will be put in place outside of our control. Due to this we may advise of a specific pick up location and advise that you communicate with your driver directly for ease of pick up.

You are able to make bookings via multiple pick up and drop off addresses via the webApp and our 24/7 operated Customer Service Centre at 051 885 0000

You can make bookings using our Mobile App, on our website or simply give us a call on 051 885 0000

In order to receive communication from us in the form of SMS messages confirming the driver’s details, status and meeting points we do advise that a mobile number is provided when making a booking.

We give you an estimated journey time when you make a booking, which is based on the time of day and the recommended route. We recommend planning ahead, particularly when booking airport jobs.

If your driver has been on the way to you when you cancel the booking or after booking you want to cancel your booking; call us at 051 885 0000 to cancel your booking. we won’t charge you a cancellation fee. You can also cancel on the web an app by clicking on your upcoming journey and selecting ‘cancel’

You are not required to tip your driver although any tip is greatly appreciated by them.

Yes, you can have more than one pick up or drop off on your journey. To add additional stops please use the ‘via’ feature available online or on our app. Our locator technology reorders the drop off/pick up address according to the most efficient route. To download our app please visit our Website.

We reserve the right to charge extra for journeys made during the Christmas period, but we’ll warn you first. Click here for our terms and Conditions

Our Standard car services are able to transport collapsible wheelchairs. If you need to to book taxi to carry wheel chair then call us at 051 885 0000 and don’t forget to mention about wheel chair.

We are more than happy to accept pre-booked journeys. Before confirming a booking you will always have the option to specify the pick-up time required. You can make this booking from our websiteMobile App or call us at 051 885 0000. 

CHARGES

After your journey has been completed we will process a charge of the total value of the booking, including any amendments. You may see a pending transaction for any bookings made by card as we ringfence the value of the journey at the time of booking.

Our drivers will sometimes incur charges linked to parking and in these cases we pass these charges on to the passengers.

You can make delay for your booking any time from just a single call at 051 885 0000.

We won’t charge you a cancellation fee.If your driver has been on the way to you when you cancel the booking or after booking you want to cancel your booking; call us at 051 885 0000 to cancel your booking. 

COURIER SERVICES

Our courier services are available for 24 hours a day and you can book our services from just a single call at 051 885 0000.

Unfortunately we are not able to guarantee a time frame in which a delivery will be made however you can advise us of a time period and we will do our best to get the items to you as requested.

If you provide your email address at the time of the booking we will send a Proof of Delivery email once the booking has been completed.

If your courier-driver has been on the way to you when you cancel the booking or after booking you want to cancel your booking; call us at 051 885 0000 to cancel your booking. we won’t charge you a cancellation fee. 

Yes, we offer you to travel along with your parcel too without any extra charges.

As soon as you notice the item has been damaged, please contact our Customer Relations team so they can begin an investigation. Any item received damaged should be raised at the time of delivery and should not be signed for. Submit a query from any method described below

  1.  Fill out this form with a description of your items and contact details.
  2. Call us at 051 885 0000 with your booking details.
  3.  Inbox us at our Facebook page: CabCall Taxi”. 
  4. Email us at: support@cabcall.taxi for any query.