CONSUMERS AND CITIZENS CONCERNS

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Consumers and citizens’ expectations will continue shaping taxi service developments, touching upon concerns as well as convenience and affordability. For instance, in 2019, the most important factors for Islamabad residents when booking taxi include cost, safety, ethics and beliefs.

These concerns will be an opportunity for the further developments in taxi service. However, as we all know, consumers’ expectations can be conflicting. Busy lifestyles favor an increase of taxi companies, search for better service providers and looking for good experience.

Taxi use is increasing day by day as well as sufficient number of companies in Islamabad are emerging. This will have an impact on existing taxi companies to surge in competition for others.

This year, the outlook of consumers behavior provides a scenario on the impact of shifting from one company to another in search of better and trustable service. Assuming a significant increase in shifting from on to another, CABCALL is the ultimate choice of millions living in Islamabad.

Not to disregard, drivers’ attitude, professionalism, and loyalty are major concerns of people using taxis on regular basis. Companies reduce their prices to gain custom, ultimately drivers find disagreeable ways to soak up dwindling incomes. Positioning the equilibrium among different sector of society will undermine effects of inauspicious service provision.

Having no direct contact with customer service representative sometime can be a prolonged and extensive process for consumer to complain against a lose or damage during the ride. To counter this problem direct call booking can operate around the clock and gain customers trust as a result.